• What determines the price of a tile?

    Many different factors go into the price of a tile which can include: Material, Country of Origin (shipping, cost of labor), Colour (darker colours can be more expensive), technology (new finishes, textures), etc.

  • Will a thinner tile crack more easily?

    Not if the floor tile is installed properly. It is cemented to the floor and the weight is distributed evenly across the tile regardless of the thickness once installed.  Although if there is poor installation and air pockets exist underneath the tile in the mortar bed then your tiles will crack if something falls or hits that part of the tile, the thinner tiles may crack more easily.  Wall tiles vary in thickness and if installed improperly can crack due to heavy blows and extreme shifting of the house structure regardless of thickness.

  • Will the edges of my tiles chip like the samples?

    NO. If a tile is installed properly the grout between your tiles acts as a protective cement bonding them together. Chips would only occur if the edge of a tile is raised. Although tile can chip if a hard object is dropped on them, especially if that object lands on the edges or corners.

  • Should I buy porcelain so I won’t see a different colour if I get a chip?

    Only through body porcelain is actually a solid colour all the way through. Porcelain is a stronger material but not necessary in a normal residential application. Even the standard tiles are durable enough that you will break what you drop before you chip your tile.

  • Will a tile with more texture be harder to clean?

    Yes, even though it is possible to easily clean these tiles, dirt and dust may tend to build up in the low areas or ridges and when water is added it can create a stronger bond to the tile.  Use a PH neutral cleaner for every day cleaning like Aqua-Mix Concentrated stone & tile cleaner.  You dilute it with your clean water and mop your floors, this powerful cleaner works as a degreaser making it easy to lift that dirt and grease from the crevasses in texture tiles and grout.

  • Will my tile fade where there is a lot of sunlight?

    NO. Direct exposure of ceramic and porcelain tiles to sunlight neither alters their color, nor causes them to fade.

  • What are variegated tiles?

    Variegated tiles contain numerous different screens or layers of patterns and colours which are applied over numerous tiles to give multiple different tile appearances in a single batch or box as apposed to the same screen(s) being applied to each and every tile. There are many different degrees of variegation. More extreme examples are usually found in higher priced tiles.

  • What is the difference between dot-backed and mesh-backed mosaics?

    Both methods are used to keep small tiles in a sheet appearance for ease and accuracy of installation. Dot back uses small dots of glue to attach the tiles. Mesh is simply a thin mesh sheet glued to the back of multiple tiles. Neither will be visible after applying the grout.

  • Can I use a floor tile on the wall and vice versa?

    You can use a floor tile on the floor or wall however wall tiles can only be used on walls. Wall tiles are not made to withstand the same pressures and traffic as floor tiles and they will crack.

  • Why should I spend money to upgrade my tiles?

    Tiles are not only one of the largest decorative components of your home but they are also one of the most difficult and costly to change later! Better to pay for it once at the beginning.

  • Will my tile look exactly like the sample?

    No.  The samples may be a variegated tile or be from a different dye-lot. Every time a new batch of tile is produced it is referred to a single dye-lot. Each time tile is re-produced the dye-lot will change slightly due to change in the temperature and/or humidity that it is produced on different day. The variance between dye-lots will differ from tile to tile; it can be very slight and it can occasionally be drastic. When selecting a tile you should love the overall look of a tile and not focus on the tiny details. After all, most of us don’t often look at our floors on our hands and knees.

  • What do I use to clean my tile?

    Use a PH neutral cleaner.  We recommend using Concentrated Stone & Tile Cleaner by Aqua-Mix.  This is a product that is diluted in water and can be used for every day cleaning.  Do NOT use vinegar as it is an acid and if left on the surface for too long or used too concentrated it may etch and damage the surface of your floor.

  • What are some advantages of Tile?

    Ceramic and porcelain tile surfaces have a much longer life compared to other materials used for floor and wall covering.


    Fire resistance
    They are fireproof. They do not burn nor give off smoke or toxic fumes.


    Moisture Resistance
    They are an excellent choice for use in wet areas, if properly installed and grouted. Some of the types (porcelain) have a less than 0.5% moisture absorption rate.


    Resistance to abrasion and tread wear
    They are easily used as floor tiles in busy commercial locations and residential sites. Porcelain and some ceramic tiles can withstand heavy foot traffic due to their resistance to abrasion and tread wear.


    Slip resistance
    They are treated to prevent slipping either by adding an abrasive grit to the glaze or texture to the surface. This anti-slip factor is also particularly defined and rated in tile flooring.


    Frost resistance
    Vitreous ceramic tiles and all of the porcelain tile types are frost resistant. Some tiles may be used in exterior applications. Refer to the tile specifications.


    Thermal shock resistance
    A properly laid ceramic and porcelain tile floor will neither deform nor break in extreme temperature conditions.


    Stain resistance and easy maintenance
    To keep the tiles clean, all you need to do is sweep, vacuum and wash and rinse regularly with water.


    Chemical resistance
    Ceramic tile materials are highly resistant to chemical agents.


    Color permanence
    Direct exposure of ceramic tiles to sunlight neither alters their color, nor causes them to fade.


    Hygienic and easy to clean, ceramic tiles are recommended for all areas with high sanitary standards